Question 1

Is this software really free?

Accepted Answer

Yes, Parmartham is completely free for NGOs, Trusts, and Foundations. There are no subscription fees, no hidden charges, and no premium tiers. We cover the infrastructure and development costs as part of our mission to support social organizations.

Question 2

Can small NGOs use this?

Accepted Answer

Absolutely! Whether you have 10 donors or 10,000, Parmartham scales with your needs. The system is designed to be simple enough for small organizations to use without any technical expertise, yet powerful enough to handle large donor databases.

Question 3

Does it support 80G receipts?

Accepted Answer

Yes, the system automatically generates 80G tax receipts in PDF format with all legally required information. Receipts are bilingual (Hindi and English) and can be sent instantly to donors via WhatsApp. Complete receipt history is maintained for audit purposes.

Question 4

Can multiple projects be managed?

Accepted Answer

Yes, you can manage unlimited donation projects under one organization. Each project can have its own payment link, reminder schedule, and donor group. Financial reports can be generated per project or consolidated across all projects.

Question 5

Is WhatsApp integration included?

Accepted Answer

Yes, WhatsApp Business API integration is included. You can send automated payment reminders, donation receipts, birthday wishes, and festival greetings. The inbox feature allows real-time two-way communication with donors.

Question 6

Can we export donor list and reports?

Accepted Answer

Yes, all data can be exported in Excel (XLSX) format including donor lists, donation records, financial reports, and analytics. You can apply filters before exporting to get exactly the data you need.

Question 7

Is training provided?

Accepted Answer

Yes, our team provides complete onboarding support including system setup, configuration, data import, and team training. We also provide documentation and ongoing support to ensure your team can use the system effectively.

Question 8

How long does setup take?

Accepted Answer

Typically, the complete system setup including configuration, data import, and team training takes 3-5 business days after your application is approved.

Question 9

Is the data secure?

Accepted Answer

Yes, all data is stored on enterprise-grade cloud infrastructure with encryption at rest and in transit. Row-level security ensures that only authorized team members can access sensitive information.

Question 10

Can we use our own WhatsApp number?

Accepted Answer

Yes, you can use your organization's WhatsApp Business number. We help you set up the WhatsApp Business API and configure message templates for your specific needs.

Question 11

What payment gateways are supported?

Accepted Answer

Currently, the system integrates with Razorpay, which supports UPI, credit cards, debit cards, net banking, and wallets. More payment gateway options may be added in the future.

Question 12

Can donors register themselves?

Accepted Answer

Yes, a public registration form is available that you can share with potential donors. They can fill in their details and select projects, and their information is automatically added to your donor database.

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